Submit and track account, subscription, connection, and refund questions through the user panel.
Use tickets for account, order, subscription import, connection, and refund issues. Log in, open the ticket area, describe the issue, and submit it. Add any follow-up information and track progress in the same ticket.
Response times depend on the issue and the troubleshooting required. No fixed response time has been published; check your ticket for updates.
View your ticketsNo public contact email has been published. For account or order issues, use a support ticket to keep your description, supporting information, and case history together in the user panel.
No response-time details are available for email support. You can create an account with a username and password; no email address is required.
No Telegram contact account or group has been published. For help with a specific account issue, open a support ticket through the VPNEF user panel.
No response-time details are available for Telegram. Do not send account or order information to accounts that VPNEF has not verified.
Include your platform, client name, route name, when the issue occurred, and the exact error message. Explain whether all websites are inaccessible or just one service, and list the steps you have already tried.
Include a screenshot of the error area only. Before submitting, hide subscription links, passwords, and other sensitive information.
Include the order number, plan name, payment method, and current order status shown in the user panel. If you have paid but the status has not changed, describe the difference between the payment result and what the panel shows.
Alipay, WeChat Pay, and USDT are supported. Provide payment proof only if requested, in a ticket after logging in, and hide any information unrelated to the issue.
VPNEF offers a 7-day no-questions-asked refund. To request one, explain your request in a support ticket and include the relevant order number so it can be verified.
See the refund policy for the application rules. Track the status of your request in the ticket.
Log in to the user panel, open the ticket area, and select the relevant ticket. Add any follow-up details to the original ticket. No fixed response time has been published; check the ticket for updates.
First, make sure you are using the username you chose when creating your account. Check your password, letter case, and any extra spaces. Visit the login page to see the panel's guidance. No public email address or Telegram contact has been published; do not share your credentials with unverified accounts.
The Plans page lists monthly subscriptions and data plans that never expire. The Getting Started Guide covers accounts, getting a subscription, and importing it into a client. See Protocol Guide to compare protocols and route types.