Create an account and open the dashboard
Select “Start Free” on this page to open the VPNEF user dashboard, then follow the prompts to choose a username and password. No email address is required. You’ll use the username to sign in, so choose a unique password and store it in a trusted password manager. Before submitting, check your keyboard layout and letter case to avoid mistyping easily confused characters.
When you’re done, the user dashboard should open, or you’ll see a prompt to sign in. If you’re still on the login page, use the username and password you just saved; there’s no need to create another account. The marketing site explains the service, while the user dashboard handles orders, subscriptions, and client downloads. It’s normal for the dashboard to look different from this page.
Start by checking Account Overview to make sure you’re signed in to the account you intend to use. If a new account doesn’t have an active plan yet, the subscription section may not have a usable configuration. In that case, continue to the next step and choose a plan instead of repeatedly trying to import it into a client. Creating an account and connecting to a route are separate steps; signing in to the dashboard doesn’t mean your route is configured.
Choose a plan and check your order status
Open the plans section in the dashboard and decide whether you want a monthly plan or a data package that you use as needed. Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. Usage varies widely across everyday browsing, AI tools, and video, so choose an allowance that fits your habits rather than picking a higher tier just for more data.
Data packages cost ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. They expire only when used up and never expire by date. Unlike monthly plans, their data allowance does not renew each month. All plans support unlimited simultaneous devices, but traffic from every device counts toward your account’s usage. More devices do not mean separate data allowances for each one.
Before you confirm, check the price, data allowance, and billing terms on the order, then choose Alipay, WeChat Pay, or USDT as shown at checkout. After paying, return to the dashboard to check your order status and confirm the plan is active in Account Overview. If checkout shows payment complete but the dashboard hasn’t updated, refresh the order status first; don’t pay again to speed things up. If the statuses still don’t match, keep your order details and contact support through a dashboard ticket.
VPNEF offers a 7-day no-questions-asked refund policy. See the Refund Policy for how to request one. If you upgrade mid-term, the price difference is converted into remaining days; review the settlement details shown in the dashboard before submitting a change. Once you’ve confirmed your plan is active, continue to the next step to get your subscription. This helps avoid mistaking a billing issue for a client problem.
Get your subscription link from the dashboard
Open Account Overview and find the subscription section for your current plan. The subscription link lets your client retrieve its configuration and route list; it isn’t a regular webpage or an installer. If the dashboard has an import button for your client, follow its instructions. To add the link manually, use an option such as “Copy Subscription” to copy the full URL to your clipboard.
After copying the link, switch directly to the client you plan to use. Don’t post it in public chats, screenshots, or shared documents. The link may contain account-related access credentials, and anyone who gets it may be able to use the subscription. When troubleshooting, give support the client name, error message, and steps you took; don’t share the full link publicly. If sensitive information is needed, follow the support team’s instructions for sharing it securely.
If the client says the URL is invalid, return to the dashboard and copy it again. Check that the beginning wasn’t cut off, no spaces were added, and you didn’t copy the page title by mistake. Don’t try to reconstruct the link from memory, and don’t paste the dashboard login URL into the subscription field. If you use one-click import and your browser asks to open a client, confirm that it’s the right app before proceeding.
At this point, you should have the subscription for your current account ready to import into a client. Copying the link alone won’t connect you. If Account Overview doesn’t show an available subscription yet, check your plan and order status, then follow the dashboard instructions. Don’t look for a replacement link elsewhere.
Open Account OverviewImport your subscription on each platform
Sign in and open the “Download Clients” section in the dashboard, then choose the platform for your device. Windows, macOS, Android, and Linux clients are available after sign-in; you must also be signed in to get your subscription. Access to the iOS client is controlled by your active plan status. The steps below use the subscription-based clients provided in the dashboard. You don’t need to find an installer on this page or write a configuration file yourself.
If the dashboard offers multiple import options, choose the one that matches the app you installed. If the app isn’t installed, it’s normal for your browser to be unable to open it; install the app first, then return to the import step. If you already have a client, check that it supports the configuration format and protocol before importing. Don’t mix up import options intended for different apps.
Windows: Add from a subscription or configuration link
Get the Windows desktop client from the dashboard, install it, and open it. In the app, go to “Subscription,” “Configuration,” or a similar management page. Find an option such as “Add” or “Import from URL,” paste the full link copied from Account Overview, and save it. If you can enter a display name, choose one that’s easy to recognize; it won’t affect the routes.
After saving, update or download the configuration and wait for the client to finish loading it. Open the route list. If you can see region and route names, the subscription has been parsed. Then select the newly imported configuration so it becomes active. If you only add it to the list but keep using an older configuration, route selection may not work as expected. Check the connection switch and network access settings in the next step.
macOS: Import and check permissions
Choose the macOS client in the dashboard, install it as prompted, and open it. In subscription or configuration management, find the option to import from a URL and paste your subscription link. If you use one-click import from the dashboard, check which app your browser is about to open before confirming. When the client prompts you to save or update, wait for the configuration to load.
Once the route list appears, select this configuration. The first time you enable network features, macOS may ask you to allow a network configuration or install a required helper component. Check the app source and the permission prompt. If you cancel the prompt, the subscription may still appear in the client, but the client won’t yet be handling system traffic. Check the app and system settings rather than adding the same subscription again.
Android: Allow the network connection request after importing
Get the Android client from the dashboard and install it as prompted by your device. In the app, open the configuration or subscription page, choose the option to add from a link, paste your subscription, and save it. When the update finishes, check the route list and make sure the newly added configuration is active. If the pasted field is empty, copy the link again from the dashboard; don’t enter your account password in the subscription field.
When you connect, Android may show a VPN connection request. Check which app initiated it, then allow the request. If the connection drops when you switch apps, check the client’s connection status and whether your system restricts its background activity. Battery management settings vary by device; follow your system’s guidance. You don’t need to grant unrelated permissions just to connect.
iOS: Get and import the client from the dashboard
While signed in, check the dashboard for the iOS client option. Access to the download link depends on your active plan status. If the page says an active plan is required, return to Account Overview to check your status, then continue through the dashboard. Don’t use an installer for another platform or assume that an unavailable download link means your subscription URL is invalid.
After installing the iOS subscription client specified in the dashboard, use the matching one-click import option if available. To import manually, look for subscription management, add configuration, or add from URL in the app. Once the configuration loads and routes appear, select it and turn on the connection. If iOS asks to add a VPN configuration, check the app and confirm. Then check the connection status in the client; don’t rely on the system icon alone to tell whether your target service is accessible.
Get a clientConnect to a route and test access
Return to the client’s main screen and make sure the newly imported configuration is active. Then choose a route suited to the target service’s region. If you’re unsure, start by testing a route that’s geographically closer. Route type and region can help guide your choice, but a region name alone doesn’t guarantee access to a particular streaming or AI service. Check the actual result.
Turn on the connection in the client and enable the system proxy or other network handling option when prompted. On desktop, the system proxy and tunnel mode are separate settings; you don’t need to enable everything to get started. Begin with the client’s recommended default, confirm that system permissions are granted, and quit any other apps that may control network traffic to avoid conflicting settings.
Once the client shows Connected, open the Network Check page to see your current outbound connection details, then visit the international website or tool you want to use. With rule-based routing, the check page and target site may use different routes, so the displayed connection details are only a guide—not a substitute for testing the site itself. Browser cache or existing connections may also affect what you see; try opening a new page.
The connection is working when the target page loads normally, its common features work, and the client stays connected. If you need an AI tool, test an actual session; for a video service, check whether the content plays. Account eligibility, regional requirements, and the service’s own status are determined by that platform. A working network connection doesn’t grant access to every feature it offers.
Once connected, remember where to find the active configuration and route in your client. When you switch devices, repeat the steps to get a client, import your subscription, and verify the connection. There’s no device limit, but keep your account and subscription secure—don’t share your personal configuration publicly.
Troubleshoot common issues in order
First identify where the problem occurs: you can’t sign in, your plan isn’t active, the subscription won’t load, the client won’t connect, or only the target service is inaccessible. Each issue requires checking a different part of the setup. Note the exact message on screen and troubleshoot that specific step; changing settings at random makes the cause harder to find.
My plan is paid for, but Account Overview hasn’t updated. What should I do?
Check the order status in the dashboard, then refresh Account Overview. Don’t pay again or create another account while you wait. If the order and payment statuses still don’t match, open a dashboard support ticket with your order details and the exact message you see so the team can check whether anything else is needed.
No routes appear after importing. What should I check first?
First check that your plan is active and the full subscription link was copied. Then update the subscription in your client. Confirm that the app supports the import format provided by the dashboard, and check the update error message. Don’t add multiple copies of the same configuration; keeping the one you’re troubleshooting makes it easier to see whether the update worked.
The client says Connected, but webpages won’t load. What should I do?
First make sure the right configuration and route are selected. Then check that the system proxy or network handling option is enabled and system permissions are granted. Quit other apps that control network traffic and try again. If only some sites are affected, note the site and error type, then check your routing rules and the target service’s status. Don’t reset all settings without checking first.
Do I need to copy the subscription again before switching routes?
You can usually switch routes directly from the route list in your imported configuration. If the list needs refreshing, update the subscription first. Get a new link only if the dashboard says the URL has changed or needs to be reset. Repeatedly copying the link won’t fix system permission issues or problems with the target service.
What information should I include in a support ticket if I still can’t connect?
Include your device’s operating system, client name, selected route, the step where the problem occurs, and the error message shown on screen. Before sharing a screenshot, hide the full subscription link and any other account credentials. Include steps that reproduce the issue so support can tell whether it concerns subscription loading, establishing a connection, or accessing an app.