Terms of Service

Service Scope

VPNEF provides international route subscriptions for cross-border access and network acceleration, supported on Windows / macOS / iOS / Android / Linux. Users can access client software and subscription details through the panel. The routes available to you are those shown in your account.

The service provides network connectivity; it does not include accounts, content licenses, or paid benefits from third-party websites. When accessing a destination service, you must still follow its regional, account, and content rules. A successful connection does not guarantee that a destination platform will allow access or that specific content will remain available.

Account Security and Use

No email address is required to create an account; a username and password are sufficient. Keep your login credentials and subscription link secure. Do not post them on public pages, in code repositories, or in groups. Subscription links grant access to the service. If one is exposed, use the available panel features to address it and submit a ticket with details.

There is no limit on the number of devices that can be online simultaneously for the account holder's own use on their devices. This does not permit sharing accounts with others, distributing subscriptions, renting out routes, or reselling the service. You may not package the service as a paid access product for others or use automation to distribute account benefits in bulk.

Subscription Billing and Data Rules

Prices, data allowances, and billing methods for monthly subscriptions and data packages are listed on the Plans page and in the order confirmation. Check the plan type and your data needs before paying. After payment, review your order and subscription status in the panel. If anything looks incorrect, keep your order details and submit a ticket for review.

Monthly subscription data resets each month on the activation date. If you upgrade partway through a billing period, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. The two products have different data rules: a monthly subscription is not a permanent data allowance, and a data package is not an unlimited-data service.

You may request a full refund for any reason within 7 days of your first payment. For details on how to apply, see the Refund Policy.

Acceptable Use

You must follow the laws and regulations that apply where you are located and to your actual use of the service. You may not use the service for unlawful purposes. Prohibited activities include network attacks, distributing malicious software, stealing accounts, fraud, infringing intellectual property, and collecting other people's data without authorization.

Do not abuse automated requests, conduct malicious scans, or take other actions that clearly disrupt routes or shared resources. You are responsible for content you send, obtain, or process. VPNEF may apply necessary restrictions in response to clear abuse, but these terms do not replace any service responsibilities that apply under the law.

Service Availability and Liability

Connection quality depends on your local network, carrier routing, device configuration, the status of destination services, and maintenance. VPNEF does not guarantee connectivity from every location or at all times, a fixed speed, or continued availability on any particular platform. If you experience an issue, check your client and subscription status first, then submit details about the problem.

Maintenance, upstream failures, or events beyond reasonable control may cause interruptions. Service will be restored or adjusted as circumstances allow. Liability for losses caused by changes to third-party platform rules, device failures, or mishandling of credentials will be determined based on the cause and applicable law. These terms do not exclude liability that cannot legally be excluded.

Account Termination and Changes to These Terms

If you resell the service, share access, use it unlawfully, or repeatedly disrupt the service, VPNEF may suspend relevant features or terminate your account based on the nature of the breach. If there is a risk to account security, VPNEF may first take necessary protective measures. You can raise an objection and provide an explanation through a panel support ticket. Decisions will be based on the facts and applicable law.

Updates to these terms will be published on this page, and the date at the top will be updated. Important changes affecting service benefits will also be announced in the user panel. Changes will not retroactively reduce benefits already obtained lawfully. If you do not accept an update, stop using the service and contact support through a ticket to ask how it affects your existing subscription.